- We'll endeavor to dispatch your order within 24-48 hours of receiving your order and cleared payment.
- There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24-48 hours to clear.
- Postage quotation on the page is an estimate cost, the actual shiping cost may vary and will be available when you check out.
- All orders require a signature upon delivery.
- Delivery can only occur Monday-Friday during business hours.
- You are more than welcome to inspect our products from our stores and you can also pick up any product from the warehouse that is located in Mulgrave, Melbourne.
Secure Online Payments
Oli'N'Ola use shopify payment gateway service. This provides secure online payments using credit cards via the internet. We accept VISA and MASTERCARD. All transactions and payments are handled using a SSL (Secure Sockets Layer) service, ensuring your details are safe.
Electronic Funds Transfer
Pay for your goods using your own online banking arrangements. Our bank details will be made available to you via an email once you have made a purchase. If you do not currently have the ability to pay via online banking you may also make payment in person at any ANZ Bank Branch.
Pay for your goods using PayPal, one of safest methods for making payments online. If you don't have an account setting one up is easy. Please go to www.paypal.com to do so.
We do apologise that Layby is not available.
Exchange & Refund Policy
Exchange: Please contact our customer service with your order number and item details you wish to exchange. This is a request based on availability and cannot be guaranteed. Please note sales item does not qualify for exchange.
Refund: Your satisfaction is our top priority. If you are not 100% satisfied with your purchase, we will gladly accept returns within 14 days of delivery. All returned items must be unused, undamaged, in original condition and in their original packaging. It is important to keep the original packaging. To organize a return, simply contact us within 14 days of receiving the item by sending an email to email@example.com. Please note change of mind return will incur a 20% restocking fee of your total bill.
After we have received your item and confirmed it is in its original condition, we will issue you with a refund of the purchase price less the postage. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. Please note that exchange or refunds are not available on sale items. Any refund is made back to the payment option you chose with your original order within 5 business days. Please do not attempt to return the items before speaking to one of our specialists.
Before signing for your purchased items we recommends you opening and inspecting the packages to ensure all the items are in good condition. In case of breakage please contact us immediately. Please email us a photo of the damaged item and the corresponding order number so that a claim can be lodged with the courier service.
Damaged or Missing items:
If any product you receive is damaged or faulty through no fault of your own or there is part missing from the order, it will be repaired, replaced or refunded at our discretion and at no cost to you. If you notice any of these, please notify our delivery drivers and also our customer service on firstname.lastname@example.org within 48 hours of delivery. Please also make sure you keep the original packaging until further notice.
STEP 1 – Please take pictures of the damage including any damage to the packaging.
STEP 2 – Email the pictures to email@example.com. To ensure a quick resolution, please include your order reference and any helpful information to help identify the damaged part(s).
STEP 3 – A customer service specialist will get back to you within 24 hours (excluding weekends) with further information.
Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, and failure to install or use in accordance with manufacturer’s instructions or failure to take reasonable care.
Please note returned products that are non-defective, are subject to a 10% restocking fee. This also applies to orders cancelled while in transit.
1. Is there a showroom where I can see the item before purchasing?
Yes, our showroom is located at 36 Geddes St, Mulgrave VIC 3170. Please make appointment before you come.
2. What payment methods do you accept?
We currently accept payment via PayPal and Visa and MasterCard. Unfortunately we do not accept direct deposits or bank transfers at this time. American Express cardholders can purchase through PayPal by selecting the Pay with a credit card option.
3. The product I ordered is missing parts, what should I do?
To assist us with resolving the issue promptly please provide photos of what you did receive, as well as a photo of the delivery label and packaging by emailing them to our customer service on firstname.lastname@example.org. Please also include your name, order number and a description of the issue and our customer service specialist will respond as soon as possible. TIP: If the product comes with an Instruction Manual please note the code/label associated with the missing part (if available), or provide a photo of the manual with the missing part highlighted.