FAQs

FAQ

 1. Is there a showroom where I can see the item before purchasing?

Yes, our showroom is located at 36 Geddes St, Mulgrave VIC 3170. Please make appointment before you come.

 

2. What payment methods do you accept?

We currently accept payment via PayPal and Visa and MasterCard. Unfortunately we do not accept direct deposits or bank transfers at this time. American Express cardholders can purchase through PayPal by selecting the Pay with a credit card option.

 

3. The product I ordered is missing parts, what should I do?

To assist us with resolving the issue promptly please provide photos of what you did receive, as well as a photo of the delivery label and packaging by emailing them to our customer service on info@oliandola.com.au. Please also include your name, order number and a description of the issue and our customer service specialist will respond as soon as possible. TIP: If the product comes with an Instruction Manual please note the code/label associated with the missing part (if available), or provide a photo of the manual with the missing part highlighted.