Terms & Conditions
Terms and Conditions
Thanks for shopping with Oliandola. We’re happy to have you here. We aim to making our Terms and Conditions as easy to read and understand as possible. If you have any questions, please contact us.
About these Terms and Conditions
We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions before action on the site.
We endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.
Product images on the Site are for illustration purposes only and the actual Products may vary.
We reserve the right to change, suspend or remove any Product offer or other information from the Site at any time.
We reserve the right to advise Users that Products for which an order was made have become unavailable.
Our website changes regularly
We aim to update our website regularly, and may change content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavors to ensure our website contains accurate information and content.
We are the owner or the licensee of all intellectual property rights (including, without limitation, trademarks and copyright) in our website, and in the material published on it (including, without limitation, its look and feel, brands, logos and trademarks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organization thereof, and all intellectual property rights contained therein). Those works are protected by intellectual property laws around the world. All such rights are reserved.
Shipping & Delivery
You are more than welcome to inspect our products from our stores and you can also pick up any product from the warehouse that is located in Mulgrave, Melbourne.
We work with different courier partners to provide best freight costs and quality service. The type of courier is depending on the size and weight of each item and the delivery location. Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.
We aim to dispatch all products within 1-3 working days after your full payment being made. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays. If you need to cancel a purchase after the product has been dispatched, note that the postage fee will not be refundable.
Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.
Our delivery partner may leave a card at the address and you will need to pick up the delivery from your an Australia Post outlet or contact the courier company to arrange for re-delivery.
We currently dispatch to addresses within Australia only. PO BOX address is not acceptable.
It is very important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for redelivery. In addition, in the event of no delivery address recorded, billing address will be used for shipping purpose. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
Oliandola is committed to offering exceptional quality products with the highest standards of fit, finish and service. Your satisfaction is important to us and we welcome your feedback.